FAQ - Frequently Asked Questions Infusia Creations

Question: How can I place an order on Infusia Creations?

Answer: Browse our collection, add your favourite perfumes to the cart, and proceed to checkout. Once payment is confirmed, your order will be processed immediately.

Question: How long does shipping take?

Answer: Orders are delivered within 3–7 business days across India. Delivery timelines may vary slightly depending on your location.

Question: How can I track my order?

Answer: Once your order is shipped, you’ll receive an email or WhatsApp message with a tracking link to follow your delivery in real time.

Question: What is Infusia Creations’ Refund and Return policy?

Answer: If you receive a damaged or incorrect product, contact us within 48 hours of delivery at care@infusiafragrances.com with order details and images. Refunds or replacements are processed within 5–7 business days after approval

Question: Are Infusia perfumes long-lasting?

Answer: Yes! Our perfumes are crafted with premium fragrance oils, ensuring a long-lasting and luxurious scent experience throughout the day.

Question: Do you offer free shipping?

Answer: We occasionally offer free shipping during promotional campaigns. Shipping charges, if applicable, are displayed clearly at checkout.

Question: Do you ship internationally?

Answer: Currently, we ship only within India, but international shipping will be introduced soon.

Question: Can I cancel my order?

Answer: Yes, you can cancel your order within 12 hours of placing it, provided it hasn’t been shipped yet. Once dispatched, cancellations aren’t possible.

Question: How can I contact customer support?

Answer: For any queries, you can email us at care@infusiafragrances.com or visit our Contact Us page. Our team is happy to assist you!